Here are the answers to some questions we are frequently asked.
Can’t find the answer you’re looking for? Call us on 020 7377 8821 to speak to one of our team!

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Q – How can I arrange a viewing?

Call us: 020 7377 8821
Email us: workspace@smallbusinesscentre.org.uk
Check our Events page for upcoming viewing events.

Q – Do I need to pay a deposit?

For all workspaces – a small deposit for your access key, refundable on leaving.

For members hiring office space ( at Dek Catford and Dek Ladywell)
There is a 1 month deposit required for your office space.
Payment is monthly in advance by direct debit with 1 calendar month cancellation period.

Q – Are there any charges other than membership?

All workspaces:
• Printing
• Meeting room booking (varies at each site)
• Lockers (varies according to membership)

Dek Catford:
£15 administration fee: a one-off non-refundable charge payable when you join

Q – What sort of spaces do you have available?

We provide hot desks, dedicated desk space as well as some office spaces (sizes range from 100 to 200 square ft).

Q – Are there any meeting rooms or reception services available?

This is dependent on location, check in the specific page for each workspace.

Q – How do I pay?

Payment is monthly, in advance, by direct debit.

Q – How do I secure my workspace?

When you have identified a membership plan and location you are interested in, please get in touch with the Enquiry Team for more information.

Q – How long will my membership be?

All our membership packages are for one month on a rolling basis, unless you give us a calendar month’s notice, your package will be automatically renewed.

Q – What disabled access is available?

Disabled access is available at all sites – please speak to us for full details to ensure that it meets your personal requirements.

Q – Do you have 3 phase electricity and ISDN installed?

We do provide these at some of our workspaces. If you have special requirements, please discuss them with us.

Q – What is the speed of the internet service?

At Dek Catford we have a 100Mbps (upload and download speed) leased line service.
At Chrisp Street Exchange and Dek Ladywell, we provide a shared Wi Fi delivered broadband service of up to a max of 20Mbps download and 8Mbps upload speed.

Q – Do you offer any other services?

• On site free 1-2-1 business advice
• Regular Workshops/Events

Q – Do I need a solicitor?

Our agreements are written in plain English, but you may still choose to employ a solicitor if you want to. We are of course happy to go through the terms with you, and ensure you have a working environment that meets your specific needs.

Q – Do you offer fully serviced office space?

Each of our workspaces provides a different level of service according to demand, but generally we are not a fully serviced office provider.

Q – How can I find out what other workspace is available?

To find out what other workspace we have available, you can either contact the Enquiry Team by calling 020 7377 8821 or email workspace@smallbusinesscentre.org.uk

Q – Are you a property agent?

We are a non-profit and registered charity and we manage workspaces on behalf of organisations such as Poplar HARCA and Lewisham Council.

Q – What does London Small Business Workspace do?

It is a division of East London Small Business Charity Ltd., which provides tailored business space, business support and business finance to new and growing companies in London.

Q – What if I want to share my membership or space with another business or individual?

Sharing of space is not permitted, membership is personal. If there are two or more individuals under a single business, they would each require an individual membership.

Q – Can I bring in Visitors?

For security reasons and for the comfort of other members no visitors are allowed unless by prior arrangement.

You will need to let us know in advance who will be visiting and for how long, as we want to ensure there will be sufficient room to cater for our members.

Q – What is in my office space when I move in?

Your office space will be clean and decorated and in good repair. There will be a desk and a chair.

Q – When can I get access to the workspace?

Your application for membership will be approved when we have seen your photo ID and proof of address, and you have paid for one month’s membership charge.

Q – Can I switch membership plan?

Yes, every calendar month with 1 calendar month’s written notice.

Q – Are business rates included?

Yes, if applicable

Q – Are lockers available? What is the size of the locker?

Yes, lockers are available.
The size of the locker is 62cm x 42cm, enough for your laptop and paperwork.

Q – Can I bring my dog?

No pets allowed.

Q – Is there going to be CCTV?

No.

Q – What telephone service do you provide?

Third party VOIP solution.

Q – Is there any on-site IT support?

No, you need to be responsible for your own security configuration on your devices.

Q – How do members receive their mail?

Mail will be collected in a shared post box at reception / front of house. It is your responsibility to be present to receive signed-for post/parcels or have made prior arrangements.

Q – Can I fit a desk top computer?

Yes, provided it has a wi-fi capability.

Q – Will I be able to use my radio/media player?

Yes, of course, provided you have your headphones plugged in!

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