Our mission is to help you start up and develop your business in London. We aim to provide you with a service that meets or exceeds your expectations and that is focussed on your needs.

When using our services you can expect:
  • To be treated fairly, courteously and with efficiency
  • To be booked onto our services in a timely manner, and be advised, where possible of any changes prior to commencement of any such arrangements
  • To have any queries dealt with effectively, in a business-like manner, and with the appropriate information supplied
  • Help with your problems or issues so that you can take informed decisions
  • That the advice and guidance we provide meets agreed timescales, is independent, up to date, accurate, impartial, suitable and takes account of your individual circumstances
  • That the loans we provide are marketed and offered with clear information and that you will be kept appropriately informed before, during and after the point of sale
  • That the loans we provide will perform as you have been led to expect
  • To be treated with equal consideration irrespective of your race, gender, ethnic origin, marital status, disability, sexual orientation, age, political/religious beliefs or criminal record
  • That whatever you tell us which is of a confidential nature will not be divulged to anyone outside London Small Business Centre without your permission
  • To be consulted on our services and quality of delivery
  • Any complaint that you may have of our services to be properly dealt with by our quality procedures
  • That if we are unable to help you that we will try to direct you to a source of help that can deal directly with your need
If you have any complaint with our services you should write to:
The Chief Executive
London Small Business Centre
Universal House
88-94 Wentworth Street
London
E1  7SA
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